Choosing the digitalisation agent is the most important decision a Kit Digital (Spain digitalization grant) beneficiary makes after applying for the voucher. A good agent implements a solution that transforms your business; a bad agent leaves you with a tool you don't use, a problematic justification and, in the worst case, the obligation to return the grant. With more than 15,000 digitalisation agents adhered to the programme, the selection can be overwhelming. This guide provides clear criteria to make the right decision.
What is a digitalisation agent and what obligations does it have?
A digitalisation agent is a company adhered to the Kit Digital programme that provides digitalisation solutions to beneficiaries. To adhere, the agent must meet technical and economic solvency requirements, be up to date with tax and Social Security obligations, have the necessary technical and human resources, and commit to meeting the conditions of the programme.
The agent's obligations include implementing the solution to the technical requirements of the contracted category, maintaining the service during the mandatory period (generally 12 months), providing the beneficiary with all documentation needed for justification, cooperating with Red.es in verification and control processes, and resolving technical incidents during the agreement's validity.
The seven criteria for a good choice
Criterion 1: category coverage
An agent adhered to multiple categories lets you have a single point of contact for your entire digitalisation. If you need website, CRM, cybersecurity and electronic invoicing, working with a single integral agent greatly simplifies management, guarantees coherence between solutions and reduces the administrative load of justification.
Criterion 2: demonstrable experience
Ask how many vouchers they have managed, in what categories and with what results. An experienced agent knows the justification requirements in detail and avoids errors that may cost you the grant.
Criterion 3: verifiable references
Request references from previous beneficiaries in your same category and company size. Contact them directly and ask about the quality of the implementation, communication during the project and ongoing support.
Criterion 4: post-implementation support
Kit Digital requires solutions to remain operational for a minimum of 12 months. Verify the agent offers genuine technical support throughout that period, not only during the initial implementation.
Criterion 5: transparency in justification
The agent must clearly explain what documentation you will need to justify the grant and commit to providing you with the required technical evidence. If the agent does not mention justification during the negotiation, it is a warning sign.
Criterion 6: local presence
An agent with presence in your autonomous community better understands the particularities of your business environment, can offer on-site service when needed, and is familiar with the complementary regional aid available.
Criterion 7: no small print
Carefully read the service-provision agreement before signing. Check that there are no hidden costs, that the described services match what was verbally offered, and that the timelines are realistic.
The five red flags you must recognise
First signal: the agent pressures you to sign quickly without giving you time to compare options. A serious professional respects your decision process.
Second signal: the agent offers prices significantly below the voucher. If the voucher covers €2,000 for a website and the agent offers to do it for €500, the quality is likely proportional to the price.
Third signal: the agent cannot clearly explain the justification process or tells you not to worry about it.
Fourth signal: the agent has no verifiable references or is unwilling to provide them.
Fifth signal: the agent requests upfront payments outside the Kit Digital system. The full financial flow must go through the official platform.
Beneficiary rights
As a Kit Digital beneficiary, you are entitled to freely choose the digitalisation agent among those adhered to the programme, to receive the solution in line with the technical requirements of the contracted category, to have technical support during the service-provision period, to receive all documentation needed for justification, and to switch digitalisation agent under certain circumstances.
If you experience problems with your digitalisation agent, you can contact Red.es through the official platform or the Acelera Pyme Office in your area.
Preparing for new calls
If you were not a Kit Digital beneficiary and are waiting for new calls under Order TDF/39/2026, use this time to select your digitalisation agent calmly. Investigate, compare, request references and have the service-provision agreement negotiated so you can formalise it quickly when the opportunity opens.
Frequently asked questions
- Who can apply?
- SMEs, micro-businesses and self-employed with tax residence in Spain meeting requirements of size, age and not being subject to prohibitions.
- What is the amount of the grant?
- It depends on the company segment and contracted category; maximum vouchers range from €2,000 to €29,000.
- What are the deadlines?
- Each call publishes specific deadlines in the BOE; generally 6 months to formalise the agreement with the agent and 12 months to complete the service.
- How is the grant justified?
- On the official Red.es platform with technical evidence of implementation, invoices and proof of payment.
- What happens if it is not properly justified?
- Incorrect or late justification triggers a clawback: the company must return the voucher plus default interest.
Looking for a trustworthy digitalisation agent adhered to all Kit Digital categories? Let's talk for a free diagnostic of your digitalisation needs. Presence across Castilla y León and the Canary Islands.